Términos y condiciones

"Customer" will hereby refer to any individual or legal entity who books a service via email, telephone, or the online booking form provided by the Company. The Customer enters into a legally binding agreement upon receiving a Confirmation from Connecto, in accordance with the then-applicable Terms and Conditions.

The Customer:

• Must be at least 18 years of age and legally capable of entering into binding agreements,
• Must not have a legal restriction on entering into a contractual relationship,
• Is responsible for providing accurate and complete information during the booking process,
• Is financially liable for all booked and/or delivered services, including any changes, cancellations, or surcharges,
• Must ensure that all Passengers are fully informed about the booking, including any updates or modifications,
• Confirms that all Passengers accept these General Terms and Conditions.

"Passenger" refers to any person named in the booking form as a recipient of the transportation service. A Passenger may also be the Customer, but not necessarily. All Passengers must be at least 18 years old or accompanied by an adult and must comply with these General Terms and Conditions. A Passenger under 18 must present a duly signed consent form from a parent or legal guardian authorizing the trip (and accepting responsibility for the minor).

"Service" (also referred to as “transfer” or “ride”) is the arranged transportation of passengers by a licensed driver and vehicle, between a designated start and end location. A Service may consist of one or multiple transfers and can include mediation in organizing additional travel-related services at the Customer’s request and expense.

"Company", “Connecto”, “Our Company”, “We”, or “Us” refers to Connecto Mare d.o.o., a limited liability company based in Split, 141. brigade Hrvatske vojske, Croatia, registered in the Court Registry of Split under the company registration number: 73740861728. The Company acts exclusively as an intermediary and not as a transport provider.

"Carrier" or “Partner” refers to a professional, independent third-party transport provider contracted by the Company to perform the Service. All Carriers are legally registered and licensed in accordance with applicable national and EU regulations.

"Confirmation" is the formal booking document issued by the Company and sent via email to the Customer. It contains all relevant details from the booking form, unless stated otherwise. This document establishes the start of the contractual relationship.

In the event of any inconsistency between the Carrier’s terms and these General Terms and Conditions, the provisions herein shall prevail.

The original version of these General Terms and Conditions is drafted in English and shall be considered the legally binding version in the event of any discrepancies, inconsistencies, or doubts arising from translated versions. Croatian, German, French, Italian, and Spanish translations are provided for informational purposes only. Our Customer Support Department will provide assistance in English and Croatian, and, subject to availability, also in German, French, Italian, and Spanish.

Connecto Mare d.o.o. is a digital booking platform based in Split, Croatia (141. brigade Hrvatske vojske 18). We operate solely as an intermediary between passengers and professional transport providers (“Carriers”).

We do not own, operate, or manage vehicles, and we do not provide transportation services ourselves.

By using our booking platform (available at www.connectotransfers.com), or by booking through telephone or email (info@connectotransfers.com / +44 20 80 89 3008), you acknowledge and agree that:

• You are entering into a direct and legally binding contract with the selected Carrier, who is solely responsible for executing the transportation service;
• Connecto is not a transport provider, or licensed operator, and does not act on behalf of any Carrier or Passenger;
• The Carrier is solely responsible for the execution, quality, legality, licensing, and safety of the transport service.

All Carriers we collaborate with are professionals, listed in their respective national business registers, and comply with legal requirements applicable to passenger transport in their jurisdiction.

While we may facilitate communication or coordinate service delivery, Connecto is not a party to the transportation contract and does not assume liability for:

• The actions or omissions of Carriers or their drivers;
• The outcome, quality, or any aspect of the transport service;
• Any damages, delays, or incidents that may occur during the transport.

Drivers engaged by Carriers are not employees or agents of Connecto.

By booking a service through our platform, you confirm that:

• You understand and accept our role as an intermediary;
• You assume full responsibility for complying with these Terms on behalf of all Passengers listed in your booking;
• You waive any claims against Connecto relating to the transport service itself, which remains under the Carrier's responsibility.

That said, although Connecto does not directly provide transportation services, we are committed to ensuring that all services booked through our platform are performed to the highest possible standard.

We carefully select our partner Carriers, monitor service quality, and actively follow up on feedback and complaints. Our goal is to offer a seamless, safe, and reliable passenger experience for every Customer and Passenger, even if the actual transport is carried out by third parties.

Our platform is intended for personal, non-commercial use only. It is strictly prohibited to resell, deep-link, scrape, replicate, or otherwise exploit any content, software, or services for commercial purposes without prior written consent.

Before placing a booking, we strongly recommend you carefully read and fully understand these Terms & Conditions, as they govern all future service contracts made via our platform. If you have any questions, please contact our Customer Support team. If you do not agree to these Terms, you may not proceed with the booking.

By completing the booking process, you confirm that:

• You are legally capable of entering into binding contracts in your own name and, if applicable, on behalf of all listed Passengers;
• You accept and agree to be fully bound by these General Terms and Conditions;
• The completed booking form constitutes an integral part of this Agreement.

If you do not accept these General Terms and Conditions, you may not proceed with the booking, and we are under no obligation to provide you with any services.

If any part of these Terms or the booking form is unclear or raises questions, we strongly encourage you to contact our Customer Support team before completing your reservation. We will be happy to provide any information or clarification you may need.

Please note that choosing not to seek clarification does not release you from any obligations arising from these Terms and Conditions.

The transfer service consists of the rental of a vehicle with a professional driver, by land or sea, for transportation between a defined pickup and drop-off location.

The maps, routes, vehicle images, and estimated travel times presented on our website are for illustrative purposes only. While we make every reasonable effort to ensure timely pickups and drop-offs in line with your booking confirmation, all timing and duration estimates are non-binding and subject to change due to external factors such as traffic, weather, or force majeure events.

Please note:

• The vehicles shown online are indicative and may differ in model, brand, or configuration. We reserve the right to assign a larger or equivalent vehicle (or multiple vehicles) of equal or higher category and capacity, without prior notice, at no additional cost.
• You are solely responsible for checking the scheduled pickup time and ensuring timely arrival at your departure point (airport, port, or station), with sufficient buffer for check-in or boarding procedures.
• In case of road closures or unexpected conditions that prevent the normal route, the Carrier may, at your explicit request, take an alternative route. Any extra costs incurred (e.g. tolls, detours) in such situations will be your responsibility.
• All transfer services are covered under the public liability insurance of the Carrier or its subcontracted provider, in accordance with applicable laws.
• Please note that SMS notifications are an optional, paid service. Only Customers who have explicitly selected this service during the booking process are entitled to receive SMS updates. SMS delivery depends on third-party mobile networks and cannot be guaranteed. In case of delayed, incomplete, or undelivered SMS messages, the email confirmation and the information available in your Confirmation will be considered the only official and valid source of information regarding your service.
• All weather data listed on our website is in Central European Time with Daylight Saving Time (CET incl. DST) included. Please note the 24-hour format in which all time data is listed, for example 08:00 means eight hours in the morning, while 14:45 means two hours and forty-five minutes in the afternoon.
• All textual content, photographs, videos, and other informational materials presented on our website are intended for illustrative purposes only. We are committed to providing accurate, complete and up-to-date information within our capabilities, so it is reasonable to expect that some of our services or their components will not be available at any given time.
• While we assume no liability for items forgotten in the vehicle, we will make every reasonable effort to determine whether the item has been left behind and, in coordination with our Carrier, arrange its return whenever feasible.

By clicking the “BOOK NOW” button on our website or completing a booking via telephone or e-mail you acknowledge and fully accept these General Terms and Conditions. No other form of communication or interaction with our representatives shall be considered a valid reservation, nor shall it override or modify these Terms.

Our obligation to provide the booked service begins only upon issuance of the official Confirmation. Once the Confirmation is sent, you are contractually obligated to pay for the service in accordance with the reservation details. For evidentiary purposes, digital server records will be accepted as proof of delivery.

Upon receiving your Confirmation, you must verify the accuracy of all information provided, including travel times, locations, and contact details. While we may attempt to validate airline arrivals as a courtesy, it is solely your responsibility to ensure that all flight or travel-related information is correct. We shall not be liable for any issues arising from incorrect or incomplete booking data.

We strongly recommend that you schedule your transfer to arrive at the airport at least 2 hours prior to your flight's departure time. In addition, we advise you to add 20% to the estimated transfer duration to accommodate possible delays. For example, if the estimated duration of your transfer is 30 minutes, 20% of that is 6 minutes, so our advice would be to plan your departure to the airport 2 hours and 36 minutes before the departure of your flight.

Your contractual obligations to us end upon completion or cancellation of the service, subject to applicable cancellation terms. We recommend that you keep your Confirmation—either printed or in digital format—available during the entire transfer.

It is your sole responsibility to ensure that you meet all entry, transit, and travel requirements for your destination(s), including possession of valid documents, certificates, visas, or permits. You must comply with all local legal, immigration, and health regulations throughout your journey.

Customers may choose from a variety of optional services during the booking process. These extras are subject to availability, linked to the specific service booked, and clearly displayed in the booking form. Only customers who select particular extras are entitled to receive them. It is the responsibility of the customer to select and confirm these services correctly, as they may affect vehicle allocation, logistics, and pricing.

Child Seats Child safety seats — infant, child, or booster — are available upon request. We make every effort to provide age-appropriate child restraint systems based on the information provided by the customer at the time of booking. However, Connecto cannot guarantee that the provided seat will meet all specific legal or individual standards. Customers who have medical, legal, or specific comfort requirements are advised to bring their own child safety seat. Connecto disclaims all liability related to the suitability of child car seats provided.

Equipment Items such as skis, snowboards, folding bicycles, or wheelchairs must be marked in the "Extras" section of the booking form. Proper vehicle assignment depends on this declaration.

Extra Stop In Same Town Extra stop will be considered a stop in the same city and/or along the route that does not cause significant extra travel time or add significant distance to the route. The exact values are dependent on the region and if you are unsure whether your extra stop adheres to these terms please contact our Agents so we can provide you with the most up to date estimate.

Please note:

• Should the extra stop be outside the limits covered by the price of the standard extra stop a new service quote will be provided to you for your consideration.
• For transfers longer than two hours, a short stop of up to 15 minutes may be requested in emergency cases, subject to driver approval and feasibility. Such unscheduled stops are not guaranteed – This policy applies only when the “Extra Stop In Same Town” service has not been booked in advance.

SMS Driver Notification This service is only available to customers who choose it during booking. If selected, an SMS containing your driver’s name, phone number, and our office phone number will be sent approximately 30 minutes before pickup.

Meet & Greet service is available exclusively at airports. When selected, your driver will wait for you in the Arrivals hall, holding a clearly visible sign with your name (or group identifier) and will assist you with your luggage. This personalized welcome is especially convenient at busy airports.

Cancellation Protection This optional feature offers flexibility and peace of mind. If selected, customers may cancel their booking for any reason up to 3 hours prior to the scheduled pickup and receive a 100% refund of the transport service and selected extras.

• The Cancellation Protection is non-refundable.
• Cancellations made by you within 3 hours of pickup are not covered under this protection, and no refund will be issued.
• These conditions cover cancellations initiated only by you. If Connecto cancels your transfer, you will receive a full refund.

Cancellation Protection is strongly recommended for travelers with uncertain or flexible itineraries.

For complete details, see Section 10.

Tip Tipping is entirely voluntary and remains at the sole discretion of the customer.

Please review all selected extras carefully before confirming your booking. Incorrect or missing selections may cause service limitations or logistical issues. If you have questions, our Customer Support Team is available to assist before you finalize your reservation.

When selecting a vehicle, customers must carefully consider the total amount and size of their luggage. The standard baggage allowance per seat includes:

• One medium-sized suitcase (approximately 56cm x 45cm x 25cm)
• One piece of hand luggage

The total passenger count and luggage quantity must not exceed the selected vehicle’s capacity. For luggage of different dimensions, take into account the permitted amount of luggage and the number of passengers. If you are uncertain whether your luggage fits the selected vehicle, please consult our Customer Support before finalizing your booking.

For example, if you have chosen an 8-passenger / 8-seater vehicle for a 4-passenger transfer, you are allowed to bring 8 medium suitcases and 8 pieces of hand luggage.

If, at pickup, the actual number of passengers or items of luggage exceeds what was stated in your booking and the assigned vehicle cannot accommodate them, you must immediately contact Customer Support. We will make a reasonable effort to source an alternative vehicle, subject to availability and additional price adjustments. Once you accept the revised price, we will issue an amended Confirmation.

If an appropriate vehicle is not available or you decline / fail to pay the additional amount, you (and/or your party) are responsible—at your own cost—for arranging transport or storage for the excess passengers and/or luggage. In that case, we will perform the service only up to the originally booked capacity, and no refund or compensation is due for any unused portion of the service.

If you choose to cancel the service due to these changes, the Cancellation policy will apply.

To avoid inconvenience, please ensure that your booking accurately reflects the total number of passengers and all luggage requirements.

Our drivers will wait for you at the designated pick-up location at the time specified in your booking Confirmation. The waiting time included in your booking depends on the location:

• Airports: Includes up to 60 minutes of free waiting time from the actual landing time of your flight.
• All other locations: Includes up to 30 minutes of free waiting time from the scheduled pick-up time stated in your Confirmation.

If your flight, train, or ferry arrives earlier than expected, please wait until the scheduled pick-up time. If your flight is delayed, the free waiting time will begin from the updated arrival time.

Additional waiting time must be requested by calling the Customer Support Department at the number provided in the Confirmation. It will be provided to you and confirmed by the Customer Support Department if it does not jeopardize the daily schedule of the Carrier. If granted, additional waiting is charged per started hour from the time when the free waiting period expires and according to the following tariffs:

Tariffs for countries not listed above will be provided to you by our Customer Support upon request.

We offer standard payment methods, including credit cards (Amex, Visa, Mastercard), cash, and bank transfers. However, please note that not all payment methods are available for every service, and availability will be clearly indicated during the booking process.

For reservations paid in cash, it is your responsibility to be available by phone on both the day of the transfer and the preceding day using the contact number provided during booking. If we are unable to reach you via phone or email to verify your reservation, we reserve the right to cancel the booking without further obligation.

We will be happy to buy you tickets for the transport services you use to continue your journey for ferry. Please note that such additional costs are non-refundable. We will document all additional costs and, at your request, provide you with documentation with a list of non-refundable costs and fees.

The Carrier is solely responsible for providing a printed receipt to the Passanger and for complying with all local tax regulations applicable to income generated by the transfer. We accept no responsibility for the tax compliance of either the Carrier or the Passanger with their respective local tax authorities.

If you have questions about your payment options or require special arrangements, please contact our Customer Support before finalizing your booking.

10.1. Cancellation by the Customer

All cancellations must be submitted through your Confirmation. A cancellation request is only deemed valid and approved once you receive a Transfer Cancellation Confirmation.

There are two applicable cancellation models, depending on whether Cancellation Protection was selected during booking:

A. With Cancellation Protection:

If the cancellation is submitted more than 3 hours before the scheduled transfer:

• 100% of the paid amount is refunded, excluding the non-refundable Cancellation Protection

If the cancellation is submitted within 3 hours before the scheduled transfer:

• It is treated as a no-show and the guest is not entitled to a refund.

B. Without Cancellation Protection (Standard Card Payment):

• If the customer cancels at any time, 100% of the paid amount is retained by Connecto.
• No refunds will be issued, regardless of the timing or reason for cancellation.

10.2. Cancellation by Connecto:

In the event that Connecto cancels the scheduled service, the customer will receive a 100% refund of all paid amounts, including any additional extras.

By confirming your transfer booking, you acknowledge that the service is arranged in accordance with Article 3(3)(k) and Article 16(l) of Directive 2011/83/EU, and you waive and lose any statutory right to withdraw from the contract. Cancellation is therefore possible only under the terms set out in Section 10 (Cancellation Policy).

10.3. Amendments and Changes to Bookings

All requests to amend or cancel a transfer must be submitted exclusively through the Confirmation link provided in your email. After selecting ''Change transfer details'', three options will appear:

• Transfer update – to change transfer details (date, time, pickup/drop-off, etc.);
• Extras update – to add, remove or modify optional extras;
• Transfer cancellation – to cancel the transfer.

Cancellation is valid only once you receive a Transfer Cancellation Confirmation. If you do not receive the relevant confirmation within a reasonable time, you must contact us.

A change is valid only once you receive an updated Confirmation.

Requests submitted by any other means (e-mail, phone, chat, etc.) have no legal effect. If you nevertheless contact us through these channels, our agents will simply direct you to complete the cancellation yourself, as they cannot do it on your behalf.

Please note:

• Approved changes may result in price adjustments. Any increase must be paid by card or cash. If the price is reduced, the difference will be refunded according to the original payment method.
• All requests made within 24 hours are subject to availability and explicit approval by our Customer Support team.
• We are not obliged to approve such changes due to the Carrier’s pre-arranged schedule.
• If a change request within 24 hours is not approved and you then choose to cancel, the cancellation will be treated as a late cancellation, and the refund rules based on your Cancellation Protection status will apply (see Section 10).
• Any change that is not explicitly approved by the Customer Support Department is not considered valid.

10.4. Flight or Travel Delays

In case of flight, train, or ferry delays, please inform our Customer Support as soon as possible using our contact number +44 20 80 89 3008. If your flight is delayed, the free waiting time will begin from the updated arrival time.

If your flight, train, or ship arrives earlier than scheduled, the driver will arrive at the original scheduled pick-up time. Early boarding is not guaranteed, and you may need to wait until the arranged time.

We reserve the right to propose changes to your reservation details if necessary for operational efficiency or service quality. These may include modifications to pick-up time, payment method, or other relevant booking data. You are not obligated to accept such changes, and if declined, the original booking details remain valid.

If we identify inaccuracies or incomplete information in your booking (e.g., incorrect passenger count, luggage quantity, or miscalculated fare), we reserve the right to contact you to update the booking. If these changes affect pricing, we will provide a corrected price for approval. If you decline the new price, you may cancel the booking.

A “No-show” occurs when the passenger does not appear at the confirmed pick-up location at the scheduled time and cannot be reached within the included waiting period.

• Your pick-up point is the address stated in your reservation.
• For airport, bus or train station transfers, our driver will monitor the arrival information you provide (e.g., flight number, ferry line, train origin). If pick-up at the stated location is impossible, we will contact you by phone or email and propose an alternative nearby meeting point.
• Accurate arrival details must be supplied during booking.

You must contact our Customer Support at least two times in the immediate time of the transfer. Our digital communication logs serve as proof of any attempts.

You must be available for contact in the immediate time of transfer. In case your assigned driver is unable to find you on location our Agents will attempt to contact you via contact information provided by you during the booking process.

Failing to answer two of these attempts will constitute a Passenger no-show and by not replying you waive any possible refund requests. Please note that Terms and Conditions regarding the waiting time outlined in Section 8 of this document still apply and that a no-show will be concluded only after the waiting time has passed.

If you do not contact us and instead arrange other transport without informing us, the service will be considered delivered. We will be released from all contractual, financial, and legal obligations, including any refund claims.

If your booking is classified as a no-show, for return transfers, and no confirmation is received from you at least 24 hours before the return pick-up time, the return leg will also be declared a no-show, without any right to a refund.

The driver is required to be at the designated pick-up location at the time stated in the Confirmation. If the driver is delayed by up to 15 minutes, and you have selected and paid for the optional SMS notification service, you will be informed via SMS.

Otherwise, the Company will attempt to contact you by email or phone. In case of a longer delay, our Customer Support team will contact you directly using the phone number provided in your reservation.

To avoid any misunderstanding, you must be reachable on the day of the transfer at the contact number provided in your booking.

If it is determined that both you and the driver were at the agreed location at the scheduled time and the transfer did not take place, Connecto will assess the situation by consulting both parties and reviewing all available evidence, including digital records and communication logs. Based on this assessment, Connecto will decide whether a refund is appropriate, taking into account all relevant circumstances.

Company obliges to undertake complete investigation and notify the customer of its decision within 30 business days from the incident report.

Force majeure refers to extraordinary and unforeseeable events or circumstances beyond our control, which could not have been anticipated or prevented even with the exercise of reasonable care.

If the Company, its representatives, or contractual partners are unable to fulfil their obligations due to a force majeure event occurring after your booking, such obligations shall be considered suspended for the duration of the event. In such cases, Connecto shall not be held liable for non-performance, partial performance, or delays resulting from the event.

Examples of force majeure events include, but are not limited to: natural disasters (earthquakes, floods, fires, storms, or other extreme weather conditions), strikes, road closures or traffic disruptions, state-imposed restrictions, terrorist activities, civil unrest, governmental actions, pandemics, epidemics, military conflicts, or any other event that severely disrupts transport or communication systems and is beyond the control of the Company.

In the event of such circumstances, Connecto will make all reasonable efforts to inform affected customers in a timely manner and, if possible, offer alternative solutions or rescheduling options. However, due to the nature of force majeure, such situations may limit our ability to provide the services as originally agreed.

The Company reserves the right to deny, interrupt, or immediately cancel the provision of services to any passenger whose behavior:

• Indicates that they are unfit to travel safely or responsibly;
• Causes or could reasonably be expected to cause discomfort, distress, or danger to other passengers, drivers, staff, third parties, or property;
• Violates local laws, public order, or contractual obligations;
• Demonstrates the influence of alcohol, illegal substances, or the abuse of medication;
• Involves possession or use of weapons or objects that can be interpreted as dangerous;
• Involves threatening, abusive, or violent conduct toward the driver, staff, or fellow passengers.

In such circumstances, the Company may cancel the agreed service without notice. In these cases, the passenger shall have no right to a refund or compensation, and all liability for additional costs falls solely on the passenger.

If the passenger damages property, including but not limited to the vehicle, or causes it to require non-standard cleaning, they are financially responsible for covering the full cost of such damages or cleaning. The amount payable will be determined based on documented assessments, including damage reports and service invoices issued by qualified providers.

Failure to pay such claims within the deadline specified by the Company or the third-party service provider- Carier may result in additional costs, including interest, debt recovery charges, and legal action.

The Company and its partners are not liable for any accident, injury, damage, or loss caused by passenger misconduct. All passengers are expected to behave in accordance with legal, contractual, and socially accepted standards for the duration of the service.

Where appropriate, the Company reserves the right to impose special restrictions or instructions on the passenger for the remainder of the journey. Such measures are final and binding, taken in the interest of operational safety and integrity.

By using our services, you acknowledge and accept that all travel carries certain inherent risks, which may include but are not limited to: delays, accidents, unforeseen events, or service limitations due to external circumstances.

Your use of the service implies that you:

• Voluntarily accept such risks;
• Agree to comply with all safety instructions and operational guidelines provided by Company and its partners;
• Acknowledge that you are physically and mentally fit for travel, and if uncertain, will notify our staff immediately.

You are not obligated to use the agreed service if you believe that proceeding would compromise your well-being. In such cases, you should immediately notify a Company representative or the driver.

We strongly recommend that you obtain appropriate travel insurance before each journey, regardless of its length, to protect against any potential loss, injury, or disruption.

Consumers may submit written complaints or claims regarding the service within 10 days of completion of the service. Complaints may be submitted via email to info@connectotransfers.com, or through the ”Confirmation” on our website. Upon receipt of the complaint, the Company will confirm receipt in writing by email.

We undertake to process your complaint without undue delay, and in any case within 30 days of its receipt. Digital records from our servers will be considered sufficient proof of the time of receipt of your complaint.

Upon approval of a refund, payment will be made no later than 30 days after we receive your written acceptance of our refund determination. You are required to send such acceptance within 10 days of our notice. The Company will not be liable for any delay caused by your payment provider or bank. Proof of payment will be provided upon request.

Incorrect or incomplete information entered in the booking form (pickup time, flight number) does not automatically entitle you to a refund. Similarly, obvious typographical errors—on your part or ours—do not constitute binding contractual terms.

In case of complaints involving personal injury or death resulting from use of our services, Company will only be liable where such events occurred under our direct control, and always in accordance with the limitations of these Terms and the relevant laws.

Unless explicitly stated otherwise, the Company is not liable for any indirect or consequential damages, losses, injuries, or deaths related to the use of our services. Where liability is recognized, it will be limited according to applicable international conventions.

Should a legal dispute arise, and no amicable resolution is achieved, jurisdiction is assigned to the competent court in Split, Croatia, and governed by the laws of Croatia where Connecto Mare d.o.o. has its registered headquarters.

Customer agrees to make reasonable efforts and cooperate with us in obtaining compensation for the refund, which we have granted to Customer, as well as in obtaining compensation from possible third parties. The rights that Customer may have in compensation due to the legal liability of that third party towards Customer arising from the use of our services will be deemed transferred from Customer to us unless otherwise regulated.

The EU Commission has an Internet platform for the online settlement of disputes (referred to as the "OS platform". The OS platform serves as a point of contact for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts or online service contracts. You can reach the OS platform through the following link: https://consumer-redress.ec.europa.eu/index_hr.

Connecto is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

All content available on our websites, including but not limited to text, design elements, trademarks, logos, graphics, images, videos, databases, and software, is the exclusive property of Connecto Mare d.o.o. or its licensed partners. The use of any protected names, trademarks, or other intellectual property owned by our contractual partners is subject to licenses held by Connecto and is protected by Croatian laws, international treaties, and conventions governing intellectual property rights.

You are strictly prohibited from copying, modifying, reproducing, distributing, transmitting, displaying, publishing, licensing, creating derivative works from, or otherwise exploiting any portion of our websites or their content for any purpose other than booking and using our services. This includes any form of commercial use, competitive analysis, or the use of automated tools or techniques—such as scraping, deep linking, or data mining—without our prior written consent.

Unauthorized use or exploitation of our websites or intellectual property constitutes a breach of these Terms and may result in legal action and liability for damages.

The following Articles form the Data Processing Agreement as part of the General Terms and Conditions (hereinafter referred to as the “Agreement”) entered into by Connecto and the customer — the customer of our services. Unless otherwise stated, all words and expressions shall have the same meaning as in Articles 1, 3 and 17.

In accordance with Regulation 2016/679 / EU of 27 April 2016 (General Data Protection Regulation, hereinafter “GDPR”), in particular Article 54 of GDPR, this agreement lays down the rights and obligations of Connect, in its capacity as Head of Personal Data Processing. data in accordance with the contractual provisions. For the purposes of this Agreement, "personal data", "processing", "Data controller", "Data controller", "respondent / data subject" and "supervisory authority" have the same meaning as in the text of the GDPR.

The duration of this agreement will coincide with the duration of the General Terms and Conditions, of which the agreement is an integral part.

The personal information you provide to us when ordering our services, as well as the communication resulting from your order, whether direct or indirect, supporting or consequential, is subject to our Privacy Policy (hereinafter) and will not be used for any purpose that is not necessary to process your request and provide the ordered service. The processing of your data and the communication that follows from your ordering of our services will be limited to the legitimate interest we have in terms of providing the services you have ordered.

This agreement applies to the processing of personal data belonging to our clients. The agreement also applies to personal data provided on behalf of Connecto by its partners.

The processing of personal data will take place exclusively in a Member State of the European Union (hereinafter referred to as the "Member State") or in another State party to the Agreement on the European Economic Community. The transfer of data to a third country is subject to our prior approval and will only be accessed if the specific preconditions provided for in the text of the GDPR (in particular Article 44 and the following articles) are met.

As part of your order, in order to successfully provide you with the services you have ordered, we will transmit messages to you electronically as follows. If we decide that there is a need related to our legitimate interest, or if such becomes necessary to provide the service, we reserve the right to contact you electronically for that additional purpose not listed here by name.

· Confirmation of order     · Order changes     · Invoice     · Invitation to evaluate our service for the purpose of internal quality control

We also reserve the right to contact you by phone using the number you entered in the order form.

Communication to an extent that goes beyond our legitimate interest in terms of processing your order and providing the ordered service requires your express permission, given by a separate act of your free will.

The following personal data may be included in the processing of personal data of our clients:

• Personal data provided in the transfer confirmation, in particular:
• Date, time, airport and flight number (ie railway station, railway line number, etc.)
• Number of passengers and itinerary, including starting and destination points,
• Number of pieces of luggage, if any,
• Contact information of the client, which includes name, telephone number and e-mail address
• Vehicle category selected by the client,
• Number of necessary car seats for transporting children,
• Special requests made by the client,
• Meeting place with the client at the airport, railway station, etc.,
• Telephone numbers of Connecto representatives and other information necessary for the thoughtful acceptance and proper execution of the offer.
• Personal data collected subsequently for the purpose of providing services in accordance with these General Terms and Conditions, such as modifying and / or supplementing the data on the first issued transfer confirmation or route plan changes communicated to Connecto representatives in a timely manner and using appropriate communication channels.

According to the Croatian Archiving Act, we are obliged to keep this personal data for 11 years from the date of service:

• Name and surname of the main passenger
• Number of passengers
• E-mail address of the main passenger
• Starting and destination point

Our obligations to you are as follows:

• Ensure that the processing of personal data, which includes the transfer of personal data to our partner if the need arises, takes place in accordance with the provisions of applicable data protection laws.
• Ensure that auditors or inspectors authorized to verify our compliance and the compliance of our partners with this agreement are bound to maintain the confidentiality of information.
• Ensure that all your claims for the exercise of rights under the provisions of the GDPR are processed thoroughly and without delay.

Please note that letters of guarantee and / or other documents certifying the signature of a parent or legal guardian, in accordance with the provisions of Article 7, will be kept for the entire duration of the service.

We also ask you to take into account that in certain cases the legislation of the European Union, as well as the legislation of the Member States may impose on us the obligation to store your personal data for a longer period, as well as the obligation to transfer your data to appropriate authorities without notifying you.

In addition to all other rights set forth in this Agreement and the General Terms and Conditions and without prejudice to those rights, Connecto reserves the right to transfer your personal information to our partner for the sole purpose of providing and performing the service you have ordered. This transfer and subsequent processing of data will be carried out in full compliance with these General Terms and Conditions, this Agreement, the text of the GDPR, as well as other applicable legal provisions of the European Union and / or the Member States concerned.

Under the provisions of the GDPR, you have certain rights in terms of your personal information. For example, you may contact us at any time with a request to update or delete your personal information, as well as to transfer it either to you or to a third party in accordance with your choice. This article lists your rights and ways to exercise them.

• Right to information: you have the right to ask us for a general description of data collection and processing activities, which includes but is not limited to: the name and contact details of our organization, the name and contact details of our representative and / or Data Protection Officer ( Data Protection Officer (DPO), the general purpose and legal basis for the processing of data, the categories of personal data we collect and the time periods during which we store them, along with a list of rights available to individuals, including their right to appeal to appropriate supervisory authorities, and, in conclusion, all data on our activities in terms of automatic decision making and / or profiling.
• Right of access: you have the right to ask us to confirm whether we are currently processing your personal data, to provide you with a copy of the data we have about you, or to answer certain questions about your personal data, such as what information we have, in which we use them for the purpose, what are your rights in that sense, through which channels can you file complaints, how do we collect data and do we engage in any activities related to automatic decision making and profiling, all with the assumption that the stated information has not already been given to you through the Privacy Policy, which is an integral part of these General Terms and Conditions.
• Right to Correction: You have the right to ask us to correct inaccurate personal information we may have. In certain cases, we have the right to ask you to verify the accuracy of all information before we fulfil your request.
• Right of Deletion: You have the right to ask us to delete your personal data in the event that we no longer need it for the purpose of collecting it, or if you have chosen to withdraw your consent (this provision only applies to cases where data collection was subject to your consent), or if you have successfully exercised your right to object (see below), or if your data has been collected illegally, or if this deletion is necessary to comply with legal provisions. We are under no obligation to fulfil your request for deletion of data in cases where the processing of such data is necessary to comply with legal provisions, nor in the event that we need your personal data to substantiate, apply or justify a legal claim. There are other circumstances that would relieve us of the duty to fulfil your request for deletion; we have listed only the two most common grounds for refusal. You can contact our Data Protection Officer at any time by sending an email to dpo@connectotransfers.com.
• Right to limit processing: you have the right to ask us to limit (i.e. store, but not use) your personal data, but only in cases where their accuracy is in doubt (see “Right to Correct” above) and for the purpose of verification accuracy of information, or in cases where the processing of your data would be illegal but you do not want your information deleted, or in cases where the data is no longer necessary to achieve the purpose for which it was collected, but is still necessary to substantiate, apply or justify legal claim, or if you have exercised your right to object (see below) and a search is under way for possible grounds for rejecting your claim or objection. Upon receipt of your request to restrict the processing of your personal data, we may continue to process in cases where we have a legal basis for such action, or in cases where we obtain your consent, or in cases where your personal data is necessary to establish, obtain or justify legal claims, or for the purpose of protecting the privacy and rights relating to the data of another natural or legal person.
• Right to transfer data: you have the right to ask us to make your personal data available to you in a structured form suitable for electronic transmission and computer processing, or to ask us to transfer your personal data directly to another data processor of your choice, but you have this right only if we process the data following your consent or the contract, we have signed with you.
• Right to object: if you believe that your basic human rights and freedoms take precedence over our legitimate interests, you have the right to object to any part of the processing of your personal data that states a "legitimate interest" as its legal basis. Upon your filing of an objection, we have the right to prove that we possess a legitimate interest which you can reasonably assume to prevail over your fundamental human rights and freedoms.
• Automated decision making and profiling rights: We do not currently process data using automated decision making.

All requests we receive will be processed by our Data Protection Officer (DPO) without undue delay. Our DPO will then take all necessary steps to fulfil your request.

Unless there are unforeseen circumstances, we will process all requests for personal data within 30 days of receiving your request. Exceptions may be, for example, very complex or multiple requests, in which case we reserve the right to extend this period for an additional 60 days. In addition, we reserve the right to charge you a very small amount necessary to process very complex requests. These extensions and fees have no effect on your rights under the text of the GDPR, nor to your rights and privileges under any other legal or legal act. You can exercise all these rights by filling out the form that can be found here.

All questions regarding the use of personal data should be sent to our DPO by sending an e-mail to dpo@connectotransfers.com.

We may amend or update these General Terms and Conditions from time to time. Unless stated otherwise, all changes take effect immediately upon being published on our website.

Changes will not affect services that have already been booked and confirmed. If a change would materially impact such an existing booking, we will notify you by email or another reasonable method and give you the choice to accept the change or cancel the booking without additional charges.

If any clause within these General Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions shall remain valid. The voided clause will be replaced with a valid provision that most closely reflects the original intent and purpose.